Terms of purchase

General terms and conditions

Please read our Terms and Conditions carefully.

The scope of the GTC extends to all commercial transactions that are concluded electronically between the owner of the Rakuza.hu webshop and the Customer (hereinafter: “Customer”).

CONTENT

- Operator details

- PES Validity
- Product Selection and Cart
- Order, registration
- About shopping - general information
- Information on the terms of the contract
- Prices

General terms and conditions

Please read our Terms and Conditions carefully.

The scope of the GTC extends to all commercial transactions that are concluded electronically between the owner of the Rakuza.hu webshop and the Customer (hereinafter: “Customer”).

CONTENT

- Operator details

- PES Validity
- Product Selection and Cart
- Order, registration
- About shopping - general information
- Information on the terms of the contract
- Prices
- Buy a product in the cart
- Modification and cancellation of orders - Processing and confirmation of orders
- Salary
- Delivery, delivery
- Return the product, - Refuse to ship
- Product information, liability
- Warranty, warranty, - Accessory warranty, - Product warranty, - Warranty
- Right of withdrawal / Return guarantee
- Complaints handling, - Complaints to the consumer protection authority, - Initiation of conciliation body proceedings, - Initiation of court proceedings
- Data handling
- Online dispute resolution platform
- Annex 1: Model declaration of withdrawal
- Annex 2: Model information sheet on product warranty, product warranty and warranty

The contract is concluded only in electronic form.

Our General Terms and Conditions contain my company data, purchase conditions, delivery information and the steps for using the web store.

- Buy a product in the cart
- Modification and cancellation of orders - Processing and confirmation of orders
- Salary
- Delivery, delivery
- Return the product, - Refuse to ship
- Product information, liability
- Warranty, warranty, - Accessory warranty, - Product warranty, - Warranty
- Right of withdrawal / Return guarantee
- Complaints handling, - Complaints to the consumer protection authority, - Initiation of conciliation body proceedings, - Initiation of court proceedings
- Data handling
- Online dispute resolution platform
- Annex 1: Model declaration of withdrawal
- Annex 2: Model information sheet on product warranty, product warranty and warranty

The contract is concluded only in electronic form.

Our General Terms and Conditions contain my company data, purchase conditions, delivery information and the steps for using the web store.

Name of the service provider: Főző János E.V.
The service provider's registered office: 8900 Zalaegerszeg, Szendrei u. 15.
Contact details of the service provider, regularly used e-mail address for contacting users: fozojanos@gmail.com
Service provider's tax number: xxxxxxx
Name of the authority registering: Zala County Court Registry Court, Zalaegerszeg, Deák Square 7.
The telephone number of the service provider is +36309569974
Language of the contract: Hungarian
Name of the hosting provider: UNAS Online Kft.
Address of the hosting provider: H-9400 Sopron, Kőszegi út 14.
The e-mail address of the hosting provider: unas@unas.hu
The website of the hosting provider: www.unas.hu

These General Terms and Conditions (hereinafter: “GTC”) are valid. Főző János E.V. can be accessed and purchased on the www.rakuza.hu website (hereinafter: “Rakuza Webshop”) operated by, and for all goods and electronic commerce services ordered in person via the telephone number +36309569974. Other information required for the use of the Rakuza Webshop, which is not included in the GTC, is provided by other information on the Rakuza Webshop website.

By using the Rakuza Webshop and registering, the Customer accepts and acknowledges the provisions of these GTC as binding on him.

I would like to inform you that in case of any questions related to online orders or the delivery process, I am at your disposal at the contact details provided in these GTC.

These GTC are continuously available on the opening page of www.rakuza.hu.

Product selection

The customer has the opportunity to choose or order from the products of the store. The customer can click on the selected product to view its detailed description. If you intend to purchase, you want to place the product you want to buy in a virtual basket by clicking the "Add to Cart" button.

Basket

You can start buying the products in the web store by adding them to the cart.

Putting the product in the basket does not mean a purchase obligation or the automatic recording and transmission of your order.

To view the contents of the cart, click on the "View" active link in the Cart box, which is located at the bottom of the box, next to the "Checkout" active link.

By clicking on the "View" button in the Cart, you will find the products placed in the cart during the purchase, as well as the total amount of the invoice and the delivery cost.

The quantity of products placed in the basket can be changed by entering the desired number of pieces correctly and clicking on the "Refresh" icon.

Clicking on the "Delete" link will completely delete the product from your virtual cart.

Registration is not required for purchases in the www.rakuza.hu webshop, you can place your order without registration.

Only the most necessary data (name, address, telephone number, e-mail address) must be provided during registration. - If you have registered, you only need to log in to the created registration account with your e-mail address and password for subsequent orders.

The price of the products listed in the web store is gross price, ie they include the value of VAT.

The prices indicated in the webshop are valid only in the webshop.

By viewing the Webshop, registering or making a purchase (with any of the behaviors listed here), a contract is concluded between the Operator - Seller and the user of the Webshop, hereinafter referred to as the Buyer - User. You, as a user of the Web Store, are obliged to accept the terms and conditions of these GTC. If you do not accept any details of the GTC, you will not be able to use the services of this site.

The Rakuza Webshop can only be used by the person accepting the terms and conditions of the GTC and the Privacy Statement. That is, when using the Rakuza Webshop, the Waiter must accept the terms and conditions of the GTC as well as the data management contained in the Privacy Statement. If the Customer does not accept the terms and conditions of the PES or the Privacy Statement, then he / she cannot make a purchase in the web store.

In addition to the contractual relationship established using the site, a delivery (purchase) contract is concluded between the Buyer - User and the Operator - Seller in case of purchase in the Webshop, which legal relationship is governed by both the order and confirmation and the present GTC.

The Buyer - User acknowledges that by ordering the product in the web store, he has entered into a contract with the Operator - Seller, which act entails a payment obligation. The buyer accepts the terms and conditions of the sales contract by sending the order.

The Web Store is obliged to confirm the customer's order within 48 hours, failing which the customer is released from the obligation to purchase.

Orders are automatically stored in electronic form by the Webshop, which can be viewed by the customer later. The Parties shall comply with Act CVIII of 2001 on Certain Issues in Electronic Commerce Services and Information Society Services. It is agreed in accordance with the provisions of Act no. that the contract concluded by order placed in the Webshop shall be deemed concluded in writing, the contract shall be concluded in Hungarian and shall be governed by the law of Hungary. The provisions of these GTC apply to the contract. Given that the contract is a written contract, the parties agree that it is between the Operator - Seller and the Buyer - User.

Communication to the email address included in the customer's registration or order details is considered written communication. Confirmation of the order by e-mail is the content of the contract concluded between the Operator - Seller and the Buyer - User, and sending it by e-mail complies with 45/2014. (II.26.) Of the Government. Please read and retain these written documents.

The product in the basket can be purchased immediately if it is in stock. In my webshop, I offer unique fine art sculptures for sale, so there is only one piece of each product.

The language of concluding the contract is Hungarian, the concluded contract is considered concluded in writing. I file the concluded contract in digital and printed paper form, so it can be accessed in any format afterwards.

My prices are the list prices valid at the time of the order, which the Buyer can find in the web store next to the products. Prices are gross prices, ie they include 27% Value Added Tax (VAT), however, these prices do not include shipping costs. The shipping cost can be seen during the checkout process before the order is finalized, as well as in the “Shipping-Delivery” Menu on the main page of my web store.

If there is an error or defect in the products or prices in the web store, I reserve the right to make a correction! If you experience this, please let me know so I can fix it right away.

To purchase the products in your cart, click on the "Go to Checkout" button. where the Buyer can go through the following steps:

1- Start shopping

At this point you can decide whether to register or buy without registration in our webshop. And if you are a registered customer, you can enter your login details here.

2- Enter shipping and billing address

In this menu item, the Customer can select the exact delivery and billing address and, if necessary, add a new address to those already on the selectable list.

3- Select transport mode

In this menu item, the Customer can choose the most suitable method of delivery. We provide our customers with brief information on all available delivery methods.

4 - Select payment method

In this menu item the Customer can choose the most suitable payment method for him. We provide our customers with brief information on all available payment methods.

5 - Order Summary

This menu item summarizes all the information provided during the ordering process. - If the Customer finds an error in the data, he can return to any previous menu item and modify the data by clicking on the “Modify” active link at the end of the line of the given menu item.

Comment block - Here it is possible for the Buyer to communicate any other information, comments, requests to the Operator - Seller.

To finalize your order, the Customer must accept the General Terms and Conditions, which I would like to read by clicking on the active link and then ticking the box at the end of the text line.

If the Customer has finalized his order, I will send a confirmation email to the email address provided during the purchase.

If the Buyer notices at this stage of the purchase process that he has provided incorrect information, please contact me as soon as possible.

Modify or cancel an order

CVIII of 2001. Pursuant to Act no. This notice does not constitute a contract between the seller and the buyer! It merely indicates to the buyer that your order request has been registered by our system and forwarded to the seller's competent employee.

If the Buyer does not receive it within 48 hours, the Buyer's bidding obligations will be terminated.

The Seller shall give the Buyer the opportunity to cancel the order electronically until the start of the execution of the order. When starting the execution of the order, the customer will be notified by e-mail and / or telephone about the expected duration of the execution and the fact of the execution, after which it is only possible to cancel the order in person by phone or e-mail.

Order processing, confirmation

We send e-mail feedback to the Customer about all orders.

Within minutes of placing the order, the Buyer will receive an automatic e-mail about the receipt of the order. If you can't find this message in your inbox, please also check your "spam" folder to see if it got there by accident.

If you have not found the confirmation letter after 10 minutes, please call us by phone (+36309569974). I will definitely help you book your order.

Webshop hosting provider:

UNAS Online Kft .; Address: H-9400 Sopron, Kőszegi út 14 .; E-mail: unas@unas.hu

Orders are processed on business days from 08:00 to 16:30.

In case of personal collection, a telephone consultation is required.

I reserve the right to reject orders already recorded in whole or in part. This can only be done after consultation with the customer.

The Customer can correct data entry errors at any time during the order: there is an active “Change” button next to each step of the ordering process on the page.

Before clicking on the “Order” button, you will find the shopping cart at the top of the page, the contents of which can be removed immediately by clicking on “Delete”.

If the Customer has finalized the online ordering process by entering the requested data and clicked on the "Order" button, this step will place the order in the web store. This confirmation is considered a binding offer by the Buyer.

However, this offer does not automatically mean that the Rakuza Webshop has accepted the Buyer's offer (further sections: in the Modification and cancellation of orders section).

The following payment methods are available in my web store, depending on the delivery method:

In case of personal collection - You can pick up the product in Zalaegerszeg or Zalakaros by choosing cash payment.

In case of delivery by Foxpost, MPL - you can also pay by advance transfer or cash on delivery. In the case of the latter, the full purchase price together with the delivery cost must be paid upon receipt of the consignment in cash or by credit card to the consignor of the consignment.

The Buyer agrees that during the purchase process the following personal data stored by the Operator - Seller in the rakuza.hu user database will be transferred to UNAS Online Kft. (H-9400 Sopron, Kőszegi út 14.) as a data controller. The range of data transmitted: username, surname, first name, country, telephone number, e-mail address. The purpose of the data transfer is to provide customer service assistance to users.

A business with a commercial website must clearly and legibly indicate any transport restrictions and accepted payment methods at the latest when the consumer makes a contractual offer. This information can also be found in the Shipping and Payment menu in my webshop.

Delivery: (http://rakuza.net/shop_contact.php?tab=shipping)

Payment methods: (http://rakuza.net/shop_contact.php?tab=payment)

The status of orders can be checked under My Orders, Previous Orders.

The function can only be used by registered users and the function is available after logging in. Our webshop system will send you an e-mail notification about the status of your order.

1) Personal pick-up is possible by phone at a pre-arranged time in Zalaegerszeg or Zalakaros. In this case, you can check the condition of the statue, you can see its colors.
Within 14 days of receipt, you can withdraw your purchase intention with an invoice at the point of receipt. In case of personal collection, the defective product will also be replaced in this way. In the event that the product is not returned in its original condition, I will not undertake to repurchase the product.

2) FoxPost parcel machines:
If you choose FoxPost vending machines, you can return your return free of charge.
FOXPOST is a simple and time-saving package collection method. Ask for your order at any FOXPOST parcel machine so you don’t have to wait for the courier all day. You can pick up your ordered products at any time during the opening hours of the shopping center. As soon as your package arrives, FOXPOST will send you an SMS and a unique code with which you can receive it for 3 days.
A package can weigh a maximum of 25 kg and a maximum size of 60 x 36 x 62 cm.
You can pick it up in 1 working day!
Once we have handed over the package to FOXPOST, they will deliver it to the vending machine within 1 working day.
Free return
You can return your package via the FOXPOST machine for free for 14 days from receipt (if you originally received the product from the FOXPOST machine). You can do this at any FOXPOST machine by simply re-entering the unique package receipt code.
There are more than 60 FOXPOST parcel machines nationwide and the list is constantly expanding! This solution provides you with perfect convenience as there is no more queuing, administration and waiting.
Find the vending machine closest to you!
List of FOXPOST parcel machines »(link: https://www.foxpost.hu/csomagautomata-kereso/)
More information: www.foxpost.hu
Delivery fees (in case of delivery address in Hungary):
In case of receipt in FoxPost parcel machines:

We do not charge a delivery fee for your order placed in the RAKUZA webshop!

3) Home delivery of the order by Magyar Posta
Magyar Posta takes care of the delivery of orders to your home. Once the purchase price of the order has been settled, the package will be prepared and mailed within 48 hours. In case of an individual order, the preparation time is 3-14 days, but in most cases the ordered sculpture will be completed within 7 days.
Parcels are usually delivered within 2-3 working days, but in 99% of cases the parcels arrive within 2 days.
We do not charge a delivery fee for the products ordered in the RAKUZA webshop!

Return the product

I will only return the product in full in its original condition.

The consumer must return the product to the address of dispatch without delay and at the latest within 14 days of notification of the withdrawal.

If the buyer is unable to return the product received to me, or can only partially return it, or it can be returned in a worn or depreciated condition, he is obliged to compensate the resulting damage.

The amount paid by the consumer, including the costs incurred in connection with the performance, shall be refunded immediately, but no later than within 14 days from the notification of the withdrawal. This period shall begin on receipt of the intention to withdraw. If the consumer or buyer specifically chooses a mode of transport other than the least expensive standard mode of transport, the Rakuza Webshop will not reimburse the resulting additional costs. In the case of a contract for the sale of a product, the Rakuza Webshop may withhold payment of the amount to be refunded until the consumer or buyer has returned the product or has confirmed beyond doubt that it has been returned and ownership has been transferred (the earlier of the two dates must be taken into account). ), unless the Rakuza Webshop has expressly agreed to return the product itself. During the refund, the Rakuza Webshop will use the same payment method as the original payment method, unless the consumer expressly consents to the use of another payment method; there is no additional cost to the consumer as a result of using this method of reimbursement.

Withdrawal from delivery

If the webshop fails to fulfill its obligations under the contract because the goods specified in the contract are not available to it or I am unable to provide the ordered service, I am obliged to inform the customer. The online store does not enter into contracts with minors. By accepting the commercial conditions, the customer declares that he is of legal age, ie he has reached the age of 18)

On the subpage of the selected product, I provide descriptions of the essential properties of the product. On a separate subpage (http://rakuza.net/spg/284016/Hasznalati-utasitas) I indicate the instructions for use. I enclose a user manual for the product I sell within the legal framework, however, if you do not accidentally receive it with the product, please inform me of this fact immediately, before using the product, and of course we will replace it immediately.

The Rakuza Webshop excludes all liability for the conduct of the users of the website. The user of the website is solely and fully responsible for his own conduct, Rakuza Webshop fully cooperates with the competent authorities within the legal framework in order to detect possible violations of the law.

Guarantee, warranty

The contractor undertakes a warranty period for the products purchased in the Rakuza Webshop in accordance with the applicable legislation (Government Decree 45/2014 II.26.). The Seller's warranty and guarantee liability is governed by the provisions of the Civil Code. The Rakuza Webshop operates in accordance with the warranty conditions provided by the manufacturer and the distributor.

In the event of a product failure, you can request more information from the creative artist János Vásárző Főző.

If you notice a violation of the consumer's consumer rights, you have the right to lodge a complaint with the competent consumer protection authority of your place of residence. Following the assessment of the complaint, the authority shall decide on the conduct of the consumer protection proceedings. Consumer protection first-level official tasks are performed by the district offices competent according to the consumer's place of residence, the list of which can be found here: http://jarasinfo.gov.hu/

Supplies warranty

1.1. In which case can the User exercise his right to warranty for accessories?

In the event of faulty performance by a company operating a user webshop, it may assert a warranty claim against the contractor in accordance with the rules of the Civil Code.

1.2. What rights does the User have based on his warranty claim?

The User may, at his / her option, have the following warranty claims: he / she may request repair or replacement, unless it is impossible to meet the request chosen by the User or it would entail a disproportionate additional cost for the business compared to the fulfillment of his other request. If the repair or replacement has not been requested or could not be requested, the User may request a proportionate reduction of the consideration or the defect at the expense of the business. The User may also repair or otherwise repair or, in the final analysis, withdraw from the contract. You may transfer from your chosen supply warranty right to another, however, the cost of the transfer shall be borne by the User, unless it was justified or given by the company.

1.3. What is the deadline for the User to enforce his supplies warranty claim?

The user is obliged to report the defect immediately after its discovery, but not later than within two months from the discovery of the defect. However, please note that you may no longer exercise your warranty rights beyond the two-year limitation period from the performance of the contract.

1.4. To whom can you enforce your warranty claim?

User can assert his warranty claim against the contractor.

1.5. What are the other conditions for enforcing your warranty rights?

Within six months of the performance, there are no conditions other than the notification of the error to enforce the warranty claim, if the User proves that the product or service was provided by the contractor operating the webshop. However, six months after the performance, the User is obliged to prove that the defect recognized by the User already existed at the time of performance.

Product warranty

In which cases can the User exercise his product warranty rights?

In the event of a defect in a movable thing (product), the User may, at his / her option, enforce the right or product warranty claim specified in point 1.

What rights does the User have based on his product warranty claim?

As a product warranty claim, the User may only request the repair or replacement of a defective product.

In which case is the product considered defective?

A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.

What is the deadline for the User to enforce his product warranty claim?

The product warranty claim can be asserted by the User within two years from the placing of the product on the market by the manufacturer. Upon expiry of this period, he shall lose this entitlement.

Against whom and under what other conditions can you assert your product warranty claim?

You can only make a product warranty claim against the manufacturer or distributor of the movable item. In the event of a product warranty claim, the User must prove the defect of the product.

In which cases is the manufacturer (distributor) released from its product warranty obligation?

The manufacturer (distributor) is only released from its product warranty obligation if he can prove that:

The product was not manufactured or marketed in the course of his non - business activities, or

The defect was not recognizable in the light of current scientific and technical knowledge at the time of placing on the market, or

- the defect of the product results from the application of legislation or a mandatory official regulation.

It is sufficient for the manufacturer (distributor) to prove a reason for the exemption.

Please note that due to the same error, you cannot claim a warranty for a product and a product warranty at the same time, in parallel. However, if your product warranty claim is successfully enforced, you can assert your warranty claim against the manufacturer for the replaced product or repaired part.

Warranty

In what cases can a consumer exercise his right to a guarantee?

In case of defective performance, Decree 151/2003 on the mandatory warranty for certain durable consumer goods. (IX. 22.) of the Government, the Service Provider is obliged to provide a guarantee if the user qualifies as a consumer.

What rights does the user have under the warranty and within what period?

The warranty period is 6 months. The warranty period begins on the day the consumer item is delivered to the consumer.

Based on your warranty claim at the option of your choice

repair or replacement, unless performance of the chosen warranty is impossible or would result in a disproportionate additional cost to the debtor compared to the performance of another warranty, taking into account the value of the service in good condition, the seriousness of the breach and the performance of the warranty. caused damage to interests; obsession

may demand a proportionate delivery of the consideration, correct the defect at the expense of the obligor himself or have it repaired by another, or withdraw from the contract if the obligor has not undertaken the repair or replacement, the Service Provider is unable to fulfill this obligation, or if the rightholder his interest has ceased.

There is no room for withdrawal due to a minor error.

The repair or replacement shall be carried out within a reasonable time, taking into account the nature of the thing and the intended use of the right holder, in the interests of the right holder.

When is the contractor released from his warranty obligation?

The defect is not covered by the warranty if the cause occurred after the delivery of the product to the Customer, for example, if the defect

- improper use,

- misuse, non-observance of the instructions for use,

- improper storage, improper handling, damage,

- elemental damage caused by a natural disaster.

Please note that due to the same defect, the warranty and guarantee claim and the product warranty and guarantee claim cannot be enforced simultaneously, but the User is entitled to the rights arising from the warranty regardless of the rights described in the product and supplies warranty chapters.

The Service Provider does not have a warranty beyond the warranty period (professionally expected life) for damages resulting from natural wear and tear.

If the Buyer qualifies as a consumer, he has the right of withdrawal in accordance with Decree 45/2014 on distance contracts. (II. 26.) of the Government of the Republic of Hungary in respect of products purchased in the Rakaka Webshop.

45/2014. (II. 26.) Government Decree Section 20 (1) In the case of a contract concluded outside the business premises and concluded between absentees, the consumer has the right of withdrawal without justification within the time limit specified in paragraph (2). In the case of an off-premises and off-premises contract for the provision of a service, if the performance begins after the declaration pursuant to § 13 or § 19, the consumer shall have the right to terminate without justification within the period specified in paragraph 2. .

(2) The consumer's right of withdrawal or cancellation under paragraph 1

(a) in the case of a contract for the sale of a product
(aa) the product,
(ab) in the case of the sale of several products, if each product is supplied at different times, to the last product supplied,
(ac) in the case of a product consisting of several lots or pieces, the last lot or piece delivered,
(ad) if the product is to be supplied regularly within a specified period, the first service,
from the date of receipt by the consumer or a third party other than the carrier and designated by him;

(b) in the case of a service contract, from the date of conclusion of the contract
within fourteen days of

(3) The provisions of subsection (2) (a) shall not affect the consumer's right to exercise the right of withdrawal specified in this section between the date of conclusion of the contract and the date of receipt of the product.

(4) * If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before concluding the contract, which removes the obligation to make an offer covering the conclusion of the contract.

If you wish to exercise your right of withdrawal as a customer, please notify our company in writing by recording the product data and the data provided at the time of purchase.

In the case of a written withdrawal, it is sufficient to send the statement of withdrawal within 14 days.

If the Consumer Buyer withdraws from the contract, the Contractor shall reimburse the purchase price paid by the Consumer Buyer, except for the transport (paid for delivery) costs, immediately, but no later than within 14 days from the receipt (notification) of the Buyer's withdrawal statement. additional costs incurred due to the fact that the Buyer, who qualifies as a consumer, has chosen a mode of transport other than the cheapest usual mode of transport offered by the Contractor.

The contractor is entitled to withhold the refund until he has received the product back or the consumer who qualifies as a consumer has provided credible proof that he has returned it: of the two, the contractor takes the earlier date into account. We would like to draw the attention of our dear customers to the fact that in case of advance payment, we will refund the returned amount to the bank account provided at the time of payment.

If the Contractor fails to comply with this obligation to provide information, the withdrawal period shall be extended by twelve months. If, within twelve months of the expiry of the 14-day period, the trader provides the consumer with the specified information, the period for withdrawal or cancellation shall expire on the fourteenth day following the communication of that information. Notification of withdrawal or timely delivery of the commercial product shall be sufficient to comply with the withdrawal period.

In the event that the Buyer, who qualifies as a consumer, withdraws from the contract for the purchase of the product with a unilateral declaration, but has used the withdrawn product to a greater extent than the use necessary to determine its nature and properties, he is liable for depreciation. An amount proportional to this depreciation is claimed by the trader when reimbursing the purchase price of the product affected by the right of withdrawal, ie this amount is deducted from the purchase price to be reimbursed. The amount of depreciation is determined on the basis of the nature and value (purchase price) of the product affected by the withdrawal and the degree of wear / tear resulting from the use described above.

To exercise your right of withdrawal / cancellation, you will find a sample statement in Annex 1.

The Customer may return the ordered product (s) to the postal address of our company's registered office by post or by courier service (8900 Zalaegerszeg Szendrei u. 12.). In this case, the Buyer shall be liable only for the costs incurred in connection with the return of the product.

Damage resulting from improper use must be compensated by the buyer.

If the goods returned under the right of withdrawal are not in perfect, resellable condition, the Buyer shall be liable for damages if the condition of the goods deteriorates, is destroyed or otherwise returned.

Complaint handling

If you have any problems with your order, please contact me (+36309569974). If you have a problem receiving the package, call (+36309569974). In case of packages already received, please notify me by e-mail:

Customer name

Item No

Type and description of complaint

Treatment of the most common cases:

Prepaid, but you will be asked for money when you receive the package - If you have the opportunity, call us immediately. If you received the package, enter the bank account number and the name of the account holder. I'll refund the money in a few days.
Damaged product received - Take a photo of the product even in the presence of the courier. If the product cannot be used due to damage, I will replace the product and we will ship it again free of charge.

Complaint to the consumer protection authority

If the Buyer notices a violation of consumer rights, he has the right to file a complaint with the consumer protection authority competent in his place of residence. Following the assessment of the complaint, the authority shall decide on the conduct of the consumer protection proceedings. Consumers can complain primarily to the territorially competent district offices. The contact details of the district offices can be found on the website http://jarasinfo.gov.hu/.

Dispute settlement procedure on the European Union's online dispute settlement platform

via: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

In the case of a cross-border consumer dispute related to an online sales contract, it is possible for consumers to settle their cross-border disputes related to online shopping electronically at the following link [https://webgate.acceptance.ec.europa.eu/odr/main/? event = main.home.show] via an electronic complaint submitted via an online platform.

All that is required is for the consumer to register on the online platform available at the link above, complete a request in full and then submit it electronically to the Conciliation Board via the platform.

In Hungary, the Budapest Conciliation Board (BBT) has the right to act in cross-border consumer-trader disputes related to online sales or service contracts.

Initiation of conciliation proceedings:

If any consumer dispute between the Contractor and the Buyer is not settled during negotiations with the Contractor, the Buyer, who is a consumer, may apply to the Conciliation Body competent according to his place of residence or stay, or to the Conciliation Body competent according to the Contractor's registered office.

For the purposes of the rules applicable to the Conciliation Board, a consumer is also a non-governmental organization, church, condominium, housing association, micro, small and medium-sized enterprise, which buys, orders, receives, uses, uses or commercial communications, offers related to the goods. recipient.

The undertaking has a duty to cooperate in the proceedings before the Conciliation Body. This is, on the one hand, the obligation to send a reply to the conciliation panel's invitation and, on the other hand, to ensure the participation of the person authorized to reach an agreement at the conciliation panel hearing. If the registered office or place of business of the undertaking is not registered in the county of the chamber operating the territorially competent conciliation body, the undertaking's obligation to cooperate extends to offering the possibility of concluding a written agreement in accordance with the consumer's needs.

Body responsible for the Contractor's registered office:

Conciliation Board operating under the Zala County Chamber of Commerce and Industry

Contacts:

Address: 8900 Zalaegerszeg, Petőfi u. 24.

Phone: 06-92-550-513

Fax: 06-92-550-525

E-mail: zmbekelteto@zmkik.hu

http://www.bekeltetes.hu/

List of board members

Place and time of reception

Rules of Procedure of the Board

Businesses not cooperating with the board

Undertakings have made a declaration to the Board

Recommendations not implemented by businesses

Annual professional and financial report of the Board

Other corporate information

Contact details of the Conciliation Boards:

http://www.bekeltetes.hu/index.php?id=testuletek

Bács-Kiskun Megyei Békéltető Testület

Címe: 6000 Kecskemét, Árpád krt. 4.

Telefonszáma: (76) 501-525, (76) 501-500

Fax száma: (76) 501-538

Név: Mátyus Mariann

E-mail cím: bkmkik@mail.datanet.hu;

Baranya Megyei Békéltető Testület

Címe: 7625 Pécs, Majorossy Imre u. 36.

Levelezési címe: 7602 Pécs, Pf. 109.

Telefonszáma: (72) 507-154

Fax száma: (72) 507-152

Név: Dr. Bodnár József

E-mail cím: bekelteto@pbkik.hu;

Békés Megyei Békéltető Testület

Címe: 5601 Békéscsaba, Penza ltp. 5.

Telefonszáma: (66) 324-976, 446-354, 451-775

Fax száma: (66) 324-976

Név: Dr. Bagdi László

E-mail cím: bmkik@bmkik.hu;

Borsod-Abaúj-Zemplén

Megyei Békéltető Testület

Címe: 3525 Miskolc, Szentpáli u. 1.

Telefonszáma: (46) 501-091, 501-870

Fax száma: (46) 501-099

Név: Dr. Tulipán Péter

E-mail cím: kalna.zsuzsa@bokik.hu;

Budapesti Békéltető Testület

Címe: 1016 Budapest, Krisztina krt. 99.

Telefonszáma: (1) 488-2131

Fax száma: (1) 488-2186

Név: Dr. Baranovszky György

E-mail cím: bekelteto.testulet@bkik.hu;

Csongrád Megyei Békéltető Testület

Címe: 6721 Szeged, Párizsi krt. 8-12.

Telefonszáma: (62) 554-250/118 mellék

Fax száma: (62) 426-149

Név: Dékány László, Jerney Zoltán

E-mail cím: bekelteto.testulet@csmkik.hu;

Fejér Megyei Békéltető Testület

Címe: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Telefonszáma: (22) 510-310

Fax száma: (22) 510-312

Név: Kirst László

E-mail cím: fmkik@fmkik.hu;

Győr-Moson-Sopron Megyei Békéltető Testület

Címe: 9021 Győr, Szent István út 10/a.

Telefonszáma: (96) 520-202; 520-217

Fax száma: (96) 520-218

Név: Horváth László

E-mail cím: bekeltetotestulet@gymskik.hu;

Hajdú-Bihar Megyei Békéltető Testület

Címe: 4025 Debrecen, Petőfi tér 10.

Telefonszáma: (52) 500-749

Fax száma: (52) 500-720

Név: Dr. Hajnal Zsolt

E-mail cím: info@hbkik.hu;

Heves Megyei Békéltető Testület

Címe: 3300 Eger, Faiskola út 15.

Levelezési címe: 3301 Eger, Pf. 440.

Telefonszáma: (36) 416-660/105 mellék

Fax száma: (36) 323-615

Név: Pintérné Dobó Tünde

E-mail cím: tunde@hkik.hu;

Jász-Nagykun-Szolnok Megyei Békéltető Testület

Címe: 5000 Szolnok, Verseghy park 8.

Telefonszáma: (56) 510-610

Fax száma: (56) 370-005

Név: Dr. Lajkóné dr. Vígh Judit

E-mail cím: kamara@jnszmkik.hu;

Komárom-Esztergom Megyei Békéltető Testület

Címe: 2800 Tatabánya, Fő tér 36.

Telefonszáma: (34) 513-010

Fax száma: (34) 316-259

Név: Dr. Rozsnyói György

E-mail cím: kemkik@kemkik.hu;

Nógrád Megyei Békéltető Testület

Címe: 3100 Salgótarján, Alkotmány út 9/a

Telefonszám: (32) 520-860

Fax száma: (32) 520-862

Név: Dr. Pongó Erik

E-mail cím: nkik@nkik.hu;

Pest Megyei Békéltető Testület

Címe: 1119 Budapest, Etele út 59-61. 2. em. 240.

Telefonszáma: (1)-269-0703

Fax száma: (1)-269-0703

Név: dr. Csanádi Károly

E-mail cím: pmbekelteto@pmkik.hu

Honlap cím: www.panaszrendezes.hu

Somogy Megyei Békéltető Testület

Címe: 7400 Kaposvár, Anna utca 6.

Telefonszáma: (82) 501-000

Fax száma: (82) 501-046

Név: Dr. Novák Ferenc

E-mail cím: skik@skik.hu;

Szabolcs-Szatmár-Bereg Megyei Békéltető Testület

Címe: 4400 Nyíregyháza, Széchenyi u. 2.

Telefonszáma: (42) 311-544, (42) 420-180

Fax száma: (42) 311-750

Név: Görömbeiné dr. Balmaz Katalin

E-mail cím: bekelteto@szabkam.hu;

Tolna Megyei Békéltető Testület

Címe: 7100 Szekszárd, Arany J. u. 23-25.

Telefonszáma: (74) 411-661

Fax száma: (74) 411-456

Név: Mátyás Tibor

E-mail cím: kamara@tmkik.hu;

Vas Megyei Békéltető Testület

Címe: 9700 Szombathely, Honvéd tér 2.

Telefonszáma: (94) 312-356

Fax száma: (94) 316-936

Név: Dr. Kövesdi Zoltán

E-mail cím: pergel.bea@vmkik.hu

Veszprém Megyei Békéltető Testület

Címe: 8200 Veszprém, Budapest u. 3.

Telefonszáma: (88) 429-008

Fax száma: (88) 412-150

Név: Dr. Óvári László

E-mail cím: vkik@veszpremikamara.hu

Zala Megyei Békéltető Testület

Címe: 8900 Zalaegerszeg, Petőfi utca 24.

Telefonszáma: (92) 550-513

Fax száma: (92) 550-525

Név: dr. Koczka Csaba

E-mail cím: zmbekelteto@zmkik.hu

The Contractor shall be required to cooperate in the conciliation proceedings.

Initiation of legal proceedings

The buyer is entitled to enforce his claim arising from a consumer dispute before a court in civil proceedings under Act V of 2013 on the Civil Code and Act III of 1952 on the Code of Civil Procedure. in accordance with the provisions of

When using the webshop, Rakuza Webshop will treat the personal data provided to it confidentially and will not disclose it to any other party, unless it is a subcontractor of the Rakuza Webshop. (Eg: Courier service, for delivery of the order). While browsing the web store, technical information is recorded for statistical purposes. (IP address, duration of visit, etc.). The Rakuza Webshop only provides this data to the authorities in legally justified and substantiated cases. You must enable cookies before you can use this service. If you do not want to allow the use of cookies, you can disable them in your browser settings. When cookies are disabled, certain elements of the service may be used only in part or not at all. A cookie is a file sent by a server to a user's browser and stored on the user's computer. No personal data is stored in the cookie. You can read more about the use of cookies here and here. The data recorded during the order is used by the Rakuza Webshop to fulfill the order. The data of the invoice made by the order placed by the individual IT systems on the pages of the webshop are recorded with the data provided during the placing of the order and stored for the period specified in the current Accounting Act. The data provided during the newsletter subscription provided while browsing the webshop is treated confidentially by the Rakuza Webshop, the possibility of unsubscribing is provided at the bottom of each newsletter sent out.

You may request information from the Data Controller regarding the processing of your personal data during the period of data processing. The Data Controller shall inform you in writing, in a comprehensible form, as soon as possible after the submission of the request, but not later than within 25 days, about the processed data, the purpose, legal basis, duration of the data processing and, if so, who and for what purpose they receive or have received the data.

You can request the deletion or modification of your data at any time in writing to the e-mail address fozojanos@gmail.com.

In matters not regulated in these General Terms and Conditions, the Civil Code, Government Decree 45/2014 (II.26.) On distance contracts, and CVIII of 2001 on certain issues of electronic commerce services and information society services. TV. its provisions shall apply. By browsing the pages of the webshop and recording your order, you accept the general terms and conditions of the Rakuza Webshop, as well as the data management principles.

The European Commission has set up a website where consumers can register, allowing them to settle their online shopping disputes by completing an application, avoiding litigation. This allows consumers to assert their rights without, for example, being prevented from doing so by distance. If you want to make a complaint about a product or service you have bought online and do not necessarily want to go to court, you can use the online dispute resolution tool. On the portal, you and the trader against whom you have lodged a complaint can jointly select the dispute resolution body you wish to entrust with handling the complaint.

The online dispute resolution platform is available at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN

János Főző

www.rakuza.hu

Attachments:

Annex 1: Model declaration of withdrawal
Appendix 2: Sample Information on Supplies Warranty, Product Warranty, and Warranty
------------------------------------------------- ---------------

Annex
Model Statement of Withdrawal / Termination

(fill in and return only in case of intention to withdraw from the contract)

Addressee: János Főző 8900 Zalaegerszeg, Szendrei u. 12. e-mail: fozojanos@gmail.com

I, the undersigned, declare that I exercise my right of withdrawal / termination in respect of the contract for the sale of the following product (s) or the provision of the following service:

Date of purchase / date of receipt:

Order Unique ID:

Name of consumer (s):

Address of consumer (s):

Signature of consumer (s): (paper declaration only)

Dated

Annex
Sample factsheet on supplies warranty, product warranty, and warranty

Supplies warranty
In what cases can you exercise your right to warranty for supplies?

In the event of incorrect performance of the Rakuza Webshop, you may assert a warranty claim against the company in accordance with the rules of the Civil Code.

What rights do you have based on your warranty claim?

You can choose to have the following supplies warranty claims:

You can request a repair or replacement, unless it is impossible to meet your chosen need or it would incur a disproportionate additional cost to your business compared to meeting your other need. If you have not requested or could not request the repair or replacement, you may request a pro rata reduction of the consideration, or you may have the defect rectified at your own expense, or have someone else repaired or, ultimately, withdraw from the contract.

You can transfer from your chosen supply warranty to another, but you will bear the cost of the transfer, unless it was justified or given by the company.

What is the deadline for you to enforce your warranty claim?

You must report the defect immediately after it is discovered, but no later than two months after the defect is discovered. However, I would like to draw your attention to the fact that you can no longer exercise your warranty rights beyond the limitation period of two years from the performance of the contract.

To whom can you enforce your warranty claim?

You can enforce your supplies warranty claim against the business.

What are the other conditions for enforcing your warranty rights?

Within six months of performance, there are no conditions other than the notification of the error to enforce your warranty claim, if you certify that the product or service was provided by the Rakuza Webshop. However, after six months from the date of performance, you are obliged to prove that the defect you recognized already existed at the time of performance.

Product warranty
In what cases can you exercise your product warranty rights?

In the event of a defect in a movable thing (product), you may, at your option, assert the right or product warranty claim specified in point 1.

What rights do you have based on your product warranty claim?

As a product warranty claim, you may only request the repair or replacement of a defective product.

In which case is the product considered defective?

A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.

What is the deadline for you to enforce your product warranty claim?

You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. Upon expiry of this period, he shall lose this entitlement.

Against whom and under what other conditions can you assert your product warranty claim?

You can only make a product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the product in the event of a product warranty claim.

In which cases is the manufacturer (distributor) released from its product warranty obligation?

The manufacturer (distributor) is only released from its product warranty obligation if he can prove that:

the product was not manufactured or marketed in the course of his non - business activities, or

the defect was not recognizable in the light of current scientific and technical knowledge at the time of placing on the market, or

- the defect of the product results from the application of legislation or a mandatory official regulation.

It is sufficient for the manufacturer (distributor) to prove a reason for the exemption.

Please note that due to the same error, you cannot claim a warranty for a product and a product warranty at the same time, in parallel. However, if your product warranty claim is successfully enforced, you can assert your warranty claim against the manufacturer for the replaced product or repaired part.

Warranty

In what cases can you exercise your right to warranty for supplies?

In case of defective performance of certain products, the Rakuza Webshop is obliged to provide a warranty on the basis of a contract or legislation.

What rights do you have under the warranty and within what period?

Decree 151/2003 on the mandatory warranty for certain durable consumer goods. (IX. 22.) of the Government of the Republic of Hungary, the warranty period is at least one year.

When is the business released from its warranty obligation?

The company is released from its warranty obligation only if it proves that the cause of the defect arose after performance.

Please note that due to the same defect, you cannot assert a warranty and guarantee claim or a product warranty and guarantee claim at the same time, in parallel, otherwise you are entitled to the rights arising from the warranty regardless of the rights set forth in paragraphs 1 and 2.